Resources
On this page, you will find a series of resources related to digital inclusion: studies, roadmaps or user manuals for online public services, ... A lot of useful information for stakeholders and citizens!
Plan et Rapports
Some of the documents are not available in this language. You can find them below in the available languages.
Agenda and Minutes
Analyses and studies
- The people of Brussels and digital technology - 2022 (External linkFR/External linkNL)
- The people of Brussels and digital technology - 2023 (External linkFR/External linkNL)
- Report on the 2021 Visitor Profile Study (External linkFR/External linkNL)
- Study on the attractiveness of Digital Public Spaces - 2021 (External linkFR/External linkNL)
- Study on essential services (King Baudouin Foundation) - 2021: zoom (External linkFR/External linkNL) - full study (External linkFR/External linkNL)
- Digital Inclusion Barometer (King Baudouin Foundation) - 2020: summary (External linkFR/External linkNL) - full study (External linkFR/External linkNL)
- Focus N°30 Les Bruxellois et les Bruxelloises à l’heure du numérique : accès aux TIC et leur utilisation.(External linkFR/External linkNL)
- Analysis of the digital divide in the Brussels-Capital Region - 2018 (External linkFR/External linkNL)
Paradigm's publications
- External linkDigital Public Services Manual
- Roadmap for the creation of a DPS in the Brussels-Capital Region (External linkFR/External linkNL)
- Inclusive recommendations
- Inclusive recommendations to improve and optimise digital public services for people at risk of the digital divide (External linkFR/External linkNL)
- Digital Inclusion Directory (External linkFR/External linkNL)
DPSs
- In the Brussels Region
- Certified DPSs
- Charter (External linkFR/External linkNL)
- Certification procedure (External linkFR/External linkNL)
- Certification application (External linkFR/External linkNL)